OMZIVO operates a digital platform that brings together Marketplace, Food & Fresh, Delivery & Moving, Stay and related services. Through OMZIVO, customers can discover, order, book, arrange and manage services offered through the platform.

OMZIVO is based in Turku, Finland. Questions concerning this Privacy Policy or the handling of personal data may be directed to info@omzivo.com.

The information OMZIVO processes depends on how you use the platform. It may include:

• Account information: name, email address, telephone number, account identifiers, authentication information and account preferences.
• Profile and identity information: profile details and, where necessary for a particular service, identity or verification information.
• Order and booking information: products, services, accommodation, delivery or moving services requested, booking details, dates, quantities, instructions and transaction history.
• Delivery and location information: pickup and delivery addresses, destination details, routing information and location information where required to provide a service.
• Payment information: payment status, transaction references, refunds, reversals and related billing information. Payment credentials may be processed by authorised payment service providers rather than stored directly by OMZIVO.
• Communications: messages, support requests, complaints, claims and other communications with OMZIVO or, where applicable, service providers.
• Device and technical information: IP address, device type, operating system, browser information, application information, identifiers, security logs and diagnostic information.
• Service evidence: where relevant, photographs, barcode or QR scans, delivery confirmation, timestamps, signatures, incident records or other evidence associated with completing or resolving a service.

OMZIVO uses personal data where necessary to operate, secure and improve the platform and to provide the services requested by users. This includes using information to:

• create and administer accounts;
• process orders, bookings, deliveries, moving requests and other transactions;
• connect customers with relevant providers and services;
• process and reconcile payments, refunds and reversals;
• provide customer support and resolve complaints, disputes and service incidents;
• verify completion, collection or delivery of services where appropriate;
• protect accounts, users, providers and the OMZIVO platform against fraud, misuse and security threats;
• comply with applicable legal, regulatory, accounting and security requirements;
• maintain, analyse and improve the performance and reliability of OMZIVO services; and
• send operational communications relating to accounts, transactions, bookings, deliveries, security and support.

When you use Marketplace or Food & Fresh, OMZIVO may process information about the products or services you view, order or purchase, together with the information necessary to fulfil the transaction. Relevant information may be provided to the merchant, seller, provider, courier or other party involved in completing the order.

For Delivery & Moving services, OMZIVO may process pickup and destination information, sender and recipient details, service instructions, parcel or item information, routing information and evidence relating to collection, custody, delivery or completion.

Where supported by the service, this may include timestamps, barcode or QR scans, photographs, signatures or other confirmation needed to establish the status of a delivery or service and to investigate missing, damaged or disputed items.

When you search for or book accommodation through OMZIVO Stay, we may process booking dates, guest and contact information, accommodation details, payment and transaction information, booking communications and information necessary to administer the stay.

Information necessary to fulfil a booking may be shared with the relevant accommodation operator or service provider.

Certain OMZIVO features may request access to device capabilities such as location, camera or notifications. These permissions are used only where required for the relevant functionality and are subject to the controls available on your device.

Location information may be used for functions such as identifying an address, calculating or supporting routes, coordinating a delivery or service, or displaying location-relevant services.

Camera access may be used for supported functions such as scanning barcodes or QR codes, attaching service evidence, documenting an incident or confirming collection or delivery. OMZIVO does not treat permission to use a device feature as permission to use information for unrelated purposes.

Payments may be processed through authorised payment service providers. OMZIVO may receive and retain information such as payment status, transaction identifiers, amounts, timestamps, refund information and reconciliation records needed to administer the transaction.

Where refunds, cancellations, reversals or payment disputes occur, relevant transaction information may be retained and processed to investigate and resolve the matter and to meet accounting, fraud-prevention or legal requirements.

OMZIVO websites and web services may use cookies and similar technologies where required to provide website functionality, maintain sessions, remember preferences, protect accounts and services, and understand technical performance.

Some cookies are necessary for the operation and security of the service. Where applicable law requires consent for non-essential cookies or similar technologies, OMZIVO will provide appropriate choices before using them.

OMZIVO does not disclose personal data indiscriminately. Information may be shared where necessary with:

• merchants, accommodation operators, couriers, moving providers and other providers involved in fulfilling a service;
• payment processors and financial service providers involved in processing transactions;
• hosting, cloud, communications, security, analytics and other technology service providers acting on OMZIVO's behalf;
• professional advisers, auditors or insurers where reasonably necessary;
• public authorities, regulators or law-enforcement bodies where disclosure is required or permitted by applicable law; and
• other parties where necessary to protect users, investigate fraud or security incidents, establish or defend legal claims, or protect the rights and safety of OMZIVO and others.

Providers should receive only the information reasonably necessary for their role in the relevant transaction or service.

OMZIVO may use service providers or infrastructure located outside the country in which a user is located. Where personal data is transferred internationally, OMZIVO takes appropriate measures required by applicable data-protection law to protect the information and the rights of affected individuals.

OMZIVO retains personal data only for as long as reasonably necessary for the purposes for which it was collected and for legitimate operational, contractual, accounting, security, dispute-resolution and legal requirements.

Retention periods vary according to the type of information and the service involved. For example, transaction, booking, payment, delivery, support, safety or fraud-prevention records may need to be retained after an account is closed where they are required to resolve disputes, comply with legal obligations, prevent abuse or establish and defend legal claims.

OMZIVO uses administrative, technical and organisational safeguards designed to protect personal data against unauthorised access, disclosure, alteration, loss or misuse. Access to personal data should be limited according to operational need and appropriate access controls.

No internet-connected service can guarantee absolute security. Users should protect their account credentials, use appropriate device security and never disclose passwords, verification codes or authentication secrets to another person.

Depending on applicable law and the circumstances, you may have rights relating to your personal data, including rights to request access, correction, deletion or restriction of certain processing, to object to certain processing, and to request portability of eligible information.

Where processing is based on consent, you may withdraw that consent subject to applicable law. Withdrawal does not affect processing that was lawful before the consent was withdrawn.

Certain information cannot always be deleted immediately, including information OMZIVO must retain for legal, accounting, fraud-prevention, safety, contractual or dispute-resolution purposes.

You may request closure of your OMZIVO account and, where applicable, deletion of eligible personal data. Closing an account does not automatically require deletion of information that OMZIVO is legally entitled or required to retain.

Before completing a deletion request, OMZIVO may need to verify the identity of the requester and determine whether unresolved transactions, payments, claims, safety incidents, investigations or legal obligations require particular records to be preserved.

OMZIVO services are not intended to be used in a manner that violates applicable age or capacity requirements. Where a particular service is subject to additional age restrictions or verification requirements, those requirements must be satisfied before the service may be used.

OMZIVO may update this Privacy Policy when its services, technology, operational practices or legal requirements change. The current version will be made available through OMZIVO's website and, where appropriate, its applications.

If a change materially affects how personal data is handled, OMZIVO may provide additional notice where required or appropriate.

For privacy questions, requests or concerns, contact OMZIVO:

OMZIVO
Tykistökatu 4 B
Turku, Finland
Email: info@omzivo.com
Phone: (+358) 468957956

For general service issues relating to an active order, booking or delivery, please use OMZIVO Support so that the relevant transaction can be identified and handled appropriately.